What is Humanized CX?

This is the place to be if you want to learn more about customer experience. The content is designed around SME organizations who don't always have the budget to go through a wide scale CX programme. Humanized CX will provide information, resources and services to get you started on this journey.

Our mission
Make the world a better place one experience at a time
We will do this through providing access to great content and practical approaches to CX best practice

SUCCESS
For companies to be successful today, they need to understand the importance of experience management.

Who am I?

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I'm Miles Thomas and I am the founder of Humanized CX. I wanted to create a space for anyone who has an interest in the field to learn more about CX and other related topics.
As a bit of background, I have been working in customer service and experience for around 15 years, my education is in Psychology but I also spent a long time working in tech both in development and digital roles. I am currently the global head of customer service and experience for an international educational not for profit organization.
In 2018 I was named as a semi-finalist for the global CX Impact awards, I will also be acting as a Judge for the 2019 UK Customer Experience awards. I am one of a handful of practitioners in the UK holding the 'Advanced customer experience management' certification from Beyond Philosophy, and I am a member of the Customer experience professionals association (CXPA).

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