The CXPA (Customer Experience Professionals Association)
The CXPA is the world's biggest customer experience organization.
The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline. Until the CXPA established this credential, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments, and no formal credentials that showcased an individual’s standing in the industry. As a non-profit, independent association, the CXPA is well-positioned to grant the CCXP as a recognized, admired independent professional credential.
The ACXS is a new customer experience training and certification program designed specifically for customer experience professionals who need powerfully simple and immediately impactful tools, techniques, frameworks and mindsets that when applied will radically improve the experience that their company delivers to their customers, gaining a lasting advantage in their industry. Now available online, on demand, on your terms.
The ACXS is provided by global CX thought leader James Dodkins.
Over the past twenty years, Forrester has proven the connection between high-quality CX and revenue growth. Executing a CX program that will truly impact revenue requires a team of people who are dedicated to the mission and proficient in the core skills necessary to create better experiences for customers. These skills are hard to find in outside talent and difficult to master internally.
CX Certification builds the CX proficiency to drive business growth and gives teams the confidence to execute their CX vision, with professional recognition for their unique expertise.
Forrester offers four courses
Core CX Foundations
Advanced: Customer Journey Mapping
Advanced: CX Management
Advanced: Innovating CX
Why is experience management important?
Research shows a strong correlation between financial success and companies who offer great customer experiences.
- Who are we? What is your why?
- Customer-Centric Culture
- Employee Experience
- Voice of the Customer/Employee
- Leadership approaches
- Customer Service
- Customer needs through Insight, and Understanding
- Organizational Adoption and Accountability
- Customer Experience Strategy
- X data vs O data
- Human centred design
- Metrics, Measurement, and ROI
- Blockchain and Artificial intelligence