HUMANIZED CX
  • Home
  • The Basics
  • Training
  • Other resources
  • CX Leadership
  • The CX Blog

Humanized CX.

Learn - Grow - Improve

Resources & further Information?


Key Books


Blogs & Sites



Key Topics

  1. Who are we? What is your why?
  2. Vision/Mission
  3. Customer-Centric Culture
  4. Employee Experience
  5. Voice of the Customer/Employee
  6. Leadership approaches
  7. Customer Service
  8. Customer needs through Insight, and Understanding
  9. Organizational Adoption and Accountability
  10. Customer Experience Strategy
  11. X data vs O data
  12. Human centred design
  13. Metrics, Measurement, and ROI
  14. Blockchain and Artificial intelligence

Read my 'latest articles

Picture
Picture
Picture

© COPYRIGHT 2020. ALL RIGHTS RESERVED.
  • Home
  • The Basics
  • Training
  • Other resources
  • CX Leadership
  • The CX Blog