Resources & further Information?
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Key Books
Blogs & Sites
Key Topics
- Who are we? What is your why?
- Vision/Mission
- Customer-Centric Culture
- Employee Experience
- Voice of the Customer/Employee
- Leadership approaches
- Customer Service
- Customer needs through Insight, and Understanding
- Organizational Adoption and Accountability
- Customer Experience Strategy
- X data vs O data
- Human centred design
- Metrics, Measurement, and ROI
- Blockchain and Artificial intelligence
Read my 'latest articles
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