Who are the CX Thought leaders?

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Shep Hyken

Books & Resources

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Jeanne Bliss

Books & Resources

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Bruce Temkin

Books & Resources

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Miles C. Thomas is the founder of Humanized CX and has been working in customer service and customer experience roles for over 10 years in companies such as Deloitte and the International Baccalaureate.
One of a handful of practitioners in the UK holding the 'Advanced customer experience management' certification from Beyond Philosophy, Miles is also a member of the Customer experience professionals association (CXPA) , a judge for the 2019 UK CX awards and a semi-finalist for the global CX impact awards in 2018

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Read my 'latest articles

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