Voice of the customer (Introduction) - How to listen, measure and act on customer feedback
SKU:
£495.00
£495.00
per item
Learn about how to implement a voice of the customer initiative.
Customer feedback is critically important and will provide your business with the insights needed to understand the frustrations faced by your customers enabling you to learn and continuously improve the way you operate generating increased loyalty, trust and likelihood to recommend.
This half day workshop will introduce the main concepts around how and what to measure combined with a closed loop approach to show your customers that you care and take action on the feedback provides.
Customer feedback is critically important and will provide your business with the insights needed to understand the frustrations faced by your customers enabling you to learn and continuously improve the way you operate generating increased loyalty, trust and likelihood to recommend.
This half day workshop will introduce the main concepts around how and what to measure combined with a closed loop approach to show your customers that you care and take action on the feedback provides.