HUMANIZED CX
  • Home
  • The Basics
  • Training
  • Other resources
  • CX Leadership
  • The CX Blog

An introduction to Customer Experience

SKU:
£495.00
£495.00
Unavailable
per item
This half day course will introduce the concept of customer experience and why it is important. 

The course will touch on:-
  1. What is customer experience
  2. Emotions and experience psychology
  3. Voice of the customer
  4. Employee engagement
  5. Journey maps and personas
  • Facebook
  • Twitter
  • Pinterest
  • Google+
Add to Cart
<Back
© COPYRIGHT 2020. ALL RIGHTS RESERVED.
  • Home
  • The Basics
  • Training
  • Other resources
  • CX Leadership
  • The CX Blog